Requires good working knowledge of how users use O365 services especially SharePoint Online, OneDrive for Business, and Yammer.
1) Review present WebTrends-based SharePoint analytics. Work with WebTrends support as appropriate
2) Review present Yammer analytics (deprecated by Yammer):
– Review homegrown/Excel-based tools to review data from the Yammer Data Export function
3) Review Yammer analytics third-party solutions:
– installation mode
– data hosting model
– cost profile (by server, by # users)
– potential opportunity to leverage same tool for SharePoint Online + Yammer
– summary of investigation with Juniper team
4) Implement at least one Yammer analytics solution:
– review results and report back to team
Develop and manage Customer Relationships
- Develop a Trusted Advisor relationship within the customer’s management team
- Advocate the Voice of the Customer internally
- Manage multiple client relationships with a focus on quality of relationships, adoption, retention and growth.
Develop Customer Success Strategies
- Develop strategic customer playbooks including business case attainment approaches, action plans and organizational coverage structures to develop and expand relationships
- Collaborate with customer executive sponsors and operational partners to prioritize attainment of our mutual business goals and success criteria
Obsession with Data/Analytics
- Analyze in-depth data and reporting available for clients — coupled with cutting-edge research related to behavior change and engaging populations in health — to make strategic recommendations to enhance program outcomes and engagement and maximize client return on investment.
- Experience in implementing & usage of GainSight
- Leverage GainSight and other tools to nurture existing customers
- Drive continued adoption and utilization of Centrify products.
Prepare analytics reports for client team based on the solutions in 1-4