CustomerConnect

How are your Sales and Marketing organizations working together in this new era for lead nurturing and closing on opportunities?

61% of organizations find it difficult to generate high quality leads
54% of organizations find it difficult to create engaging content
49% of organizations are unable to measure content effectiveness
icon-Sales-Strategy

Sales & Pipeline Management

Netwoven has extensive experience in implementing Microsoft Dynamics 365/CRM to increase the efficiency of your sales team. Dynamics 365 helps your business to sell more and fasters by bringing digital intelligence into each deal, so you can predict customer need and meet them with personal attention that builds relationships and revenue. We help analyze and deploy customized business process mapping, rapid development, training and support for end users to get your sales team instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Sales & Opportunity Pipeline Management
  • Lead Management
  • Sales Process (Lead to Opportunity to Close)
  • 360 Degree View of Customer
  • Marketing
  • Social
  • Partner Portal
  • Customer Portal

For additional information or to speak with an expert, please email to info@netwoven.com.

Customer Service Management

Customer Service Management

Customer loyalty comes from a world-class customer service. Dynamics 365 for Customer Service provides a powerful platform to manage your customer agent and manager’s jobs efficiently and effectively. Netwoven has extensive experience in implementing Microsoft Dynamics CRM to increase the efficiency of customer service teams. We help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the customer-facing teams instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Customer Service Management
  • Customer Self Service Portal
  • Knowledge Base
  • Workflows, SLAs and Routing Rules
  • Business Analytics

For additional information or to speak with an expert, please email to info@netwoven.com.

Customer/Partner Portal

Customer/Partner Portal

Developing an internet facing web portal where your customers or partners can login and interact with your CRM data directly, has been a time consuming and expensive process. Dynamics 365 provides a robust platform to build and manage such portals natively, where we can build portals in a matter of hours. Dynamics 365 has a Portal Add On that can help us to provision a portal using existing templates for Customer Portal, Partner Portal and Employee Self Service or we can build a custom portal from scratch. There are third party portal add-ons such as Peak Portal that provides similar functionality. We at Netwoven, help analyze and deploy CRM portals, rapid development, training and support for end users to get the your team instantly productive. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Customer Portal
  • Partner Portal
  • Employee Self Service Portal
  • Custom Portal
  • Integration
  • Workflows and Rules
  • Reports & Analytics

For additional information or to speak with an expert, please email to info@netwoven.com.

Field Service Automation

Field Service Automation

Dynamics 365 for Field Service enables your team to turn service calls into strategic advantage. It comes with great feature set such as optimized scheduling, Service Agreements, Inventory Management and Mobile Productivity Apps. Dynamics CRM for Field Service equips your dispatchers with super-charged scheduling, equips your mobile workforce with real-time customer information, ability to use barcode & RFID, ability to process credit card readers and process work orders including signature collection remotely. We at Netwoven help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the your team instantly productive. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Work Order Scheduling
  • Resource Planning
  • Service Agreements
  • Inventory Management
  • Field Service Mobile App Configuration
  • Customer Communication Setup using Email and SMS Notifications
  • Customer Portal
  • Workflows and Rules
  • Reports & Analytics

For additional information or to speak with an expert, please email to info@netwoven.com.

Project Service Automation

Project Service Automation

Project-based business requires specific tools and processes to run effectively. Dynamics 365 for Project Service Automation helps you successfully manage your projects productively and profitably. It helps your team to create profitable relationships by reliability setting and meeting customer expectations using intelligent tools, and enables productive employees & teams work more efficiently by giving them automation technology and a complete view into their client relationship. We at Netwoven help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the your team instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Project Service Management
  • Resource Planning, Time Entry & Expense Management, Customer Billing
  • Workflows and Rules
  • Reports & Analytics

For additional information or to speak with an expert, please email to info@netwoven.com.

Digital-Marketing-S

Digital Marketing

During the last few years, the marketing discipline has turned upside down.  With the arrival of digital content, marketing has evolved to become a digital marketing function. Today’s sophisticated buyers have all the information available to them before making a purchase decision.  Majority of buyers have done most of their research before approaching a firm.  In this new world, education based marketing plays a critical role to provide buyers valuable information during the purchasing process.  Valuable content creates close affinity with the customers that can translate into purchase. To add to the complexity, the marketing world has seen a large number of technology tools to help manage the digital strategy.  This makes it difficult for a marketeer to stay abreast of the changes. Netwoven provides the following services to the digital marketing organizations to get the most out of their marketing and technology investments:

  • Marketing Automation Strategy and Implementation
  • Social Listening Strategy and Implementation
  • Website Strategy and Implementation
  • Search Engine Optimization
  • Marketing Analytics

For additional information or to speak with an expert, please email to info@netwoven.com.

Social

Social

Is your company doing the necessary social media listening?

Recent study indicates that 71% of companies utilizing social media listening capabilities have been able to produce higher revenue.

In today’s fast paced industry and customer-focused strategies, you need to make sure you have eyes everywhere. Customers today are highly social with countless tools available that allow them to share their experiences with the entire world.

Experts at Netwoven have a sophisticated collection of tools which helps identify, monitor, and respond to customer conversations on a variety of social platforms. It allows organizations to manage social interactions with a comprehensive set of analysis of what is being said and the implications of those conversations.

Below is a summary of our capabilities and services:

  • Monitoring
  • Data Collection
  • Data Loading & Hygiene
  • Content Categorization
  • Implications
  • Visualize Your Business Metrics
  • Identify Influencers & Leads

For additional information or to speak with an expert, please email to info@netwoven.com.

Digital-Analytics

Digital Analytics

 

We at Netwoven use technology to build custom solutions based on the end user requirement. Many firms purchase products that are often under-configured, incorrectly deployed or under-utilized. Netwoven offers skillsets that ensures solutions which drives business value.

Netwoven helps measure and optimize interactions with your target audiences across all digital and social channels. Using web analytics and digital measurement solutions, we ensure a better online experience and cross‑channel relationships with your customers. Below is a summary of our capabilities and services:

  • Cross-channel optimization
  • Search engine marketing management
  • Display and social advertising management
  • Campaign management
  • Landing page optimization

For additional information or to speak with an expert, please email to info@netwoven.com.

Technologies

Microsoft Dynamics 365
Click Dimensions
Provance
Microsoft Social Engagement
Peak Management
Scribe
Unified Service Desk
Liferay
Google Ana
Wordpress

Featured Resources

RSS Blogs – Leaders in Content, Collaboration, Social and Analytics Technologies

  • Five Ways to Improve Customer Service by Deploying Intelligent ChatBOTs
    ChatBOT – the artificial conversation agents that are rapidly becoming a ubiquitous and integral part of the overall digital experience. The post Five Ways to Improve Customer Service by Deploying Intelligent ChatBOTs appeared first on Leaders in Content, Collaboration, Social and Analytics Technologies.
  • Six Ways A Customer Portal Can Connect Your Enterprise
    A quick check of iTunes reveals a stark truth – there is no such thing as a greatest hits album for on-hold music. Yet, there your customer lingers, phone propped on their shoulder, while they listen to some faceless jazz tune and contemplate exactly how they’ll react to this lengthy wait: They could simply complain […]
  • Jelly Belly Case Study
    SharePoint 2016 Migration Jelly Belly Candy Company hired Netwoven, a long time IT business partner of the company, to assist with the migration. Netwoven presented a compelling proposal that blended both its Onshore and Offshore capabilities to provide optimal service for this project.
  • Juniper Success Story
    Engaging the user: How Netwoven helped Juniper modernize its method of facilitating and indexing conversational knowledge.
  • Silverlight Tips & Tricks: Easy steps to use Dependency Property, Tree Viewes and more
    Silverlight is rapidly emerging as technology of choice for User Interface implementation for web based application. 
  • Using SharePoint 2010 for your Web Properties
    SharePoint 2010 is used widely as a content or document management system, for company intranets, extranets and public websites.

What customers say

Contact Us