Netwoven Tech-talk

Six Ways A Customer Portal Can Connect Your Enterprise

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Date : March 15, 2017

A quick check of iTunes reveals a stark truth – there is no such thing as a greatest hits album for on-hold music.

Yet, there your customer lingers, phone propped on their shoulder, while they listen to some faceless jazz tune and contemplate exactly how they’ll react to this lengthy wait: They could simply complain to your customer service rep once they pick up the phone. More likely, they’ll spew their frustration in 140 character Tweets, or a colorful Facebook post. Continue Reading…

Four Reasons to Deploy Microsoft Power BI in Your Enterprise

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Date : March 1, 2017

You may recall a recent blog where we talked about the importance of integrating a business intelligence (BI) strategy as part of your enterprise’s recipe for success. Software that can help turn analytics and data into dollars and cents is one of the best ways to make quick work of this task; certainly, there is no shortage of offerings that promise to help your enterprise excel at Intel.

Forbes recently reiterated the importance of a BI strategy, noting that enterprises in command of their BI fate are five times more likely to make quicker business-critical decisions.

All of the biggest names in business software – Salesforce, Oracle, SAP, to name a few – have excellent BI tools. For an exhaustive list of one expert’s top 50, click here.

However, we at Netwoven believe that the winner – and still champion – of the BI marketplace is Microsoft. Its Power BI suite – with its killer integration into all things Microsoft – adds a twist of familiarity and a dose of simplicity to its runaway success.

Let’s explore why we think Microsoft Power BI is the best and only choice for your Office 365-power enterprise:

  1. Easily leverage other data sources: We like to think of Microsoft Power BI as a watchful hawk, sitting atop your Office 365 tools and waiting to collect all of your data – like that found in Excel spreadsheets, web analytics, databases and CRM systems. Without the involvement of third-party APIs, this all happens with seamless simplicity.
  1. Shareable dashboards bring together multiple views and data: Don’t mistake Microsoft Power BI as yet another faceless piece of software. It is endlessly customizable, through the configuration of personalized dashboards that you (or we here at Netwoven, on your behalf) can design to suit your interests, and those of your teams. Then, share the dashboards across your enterprise, so each group and team member can drill deeper into the data most relevant to their role in the decision-making process.
  1. Familiarity with the Microsoft Suite of products: Did we mention the reassurance that comes with deploying a product that looks, feels and functions like your other Microsoft tools? This synergy means that you’ll be able to deploy – and to start reaping the benefits – of your Microsoft Power BI tool-set quicker, with much less of a learning curve.
  1. Enterprise-level data is yours for free or at a very low monthly cost: Adding Microsoft Power BI to our Office 365 package is, you will find, a very reasonable affair – a small incremental up-charge or maybe even free, depending upon your level of service.

Ready to power your enterprise with Microsoft Power BI? Reach out here.

Want to learn more about Power BI? Click here to download our latest tech talks on the topic.

OneDrive to Greatness- Microsoft’s File Share Product Is Even Better in 2017

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Date : February 8, 2017

As you know, we here at Netwoven have shared in great detail why we feel that Office 365 is, hands down, the best productivity suite for any enterprise. As we enter 2017, one in five corporate employees are using an Office 365 cloud service – making it the most widely used enterprise cloud service by number of users. Continue Reading…

Five Reasons Why Dynamics 365 is the Ideal Tool For Merger and Acquisition Management

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Date : January 19, 2017

Long gone are the days when a handshake and abacus were the preferred tools of deal making.

In today’s go-go business environment, mergers and acquisitions have become a necessary recipe in helping like enterprises compete for, or solidify, market share in their vertical. However, the very prospect of completing the myriad details in achieving corporate combinations is enough to send executive bean counters running for the hills. Continue Reading…

Four Ways to Understand Your Customers Better Through Power BI

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Date : December 21, 2016

We have a simple question we’d like to pose: Do you want your enterprise to make more money?

Now, before you go on assuming that this is a trick question, a little background. At Netwoven, we work with businesses of all shapes and sizes; in a variety of markets and verticals; and located across the world. Continue Reading…

Three Ways that CRM Can Boost Brand Loyalty

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Date : December 8, 2016

“If you want loyalty, get a dog.” – Grant Fairley

With apologies to cuddly pooches everywhere, cultivating loyalty in the business world takes a bit more than a snuggle with a canine friend.

In fact, customer loyalty, these days, is almost as much of an oxymoron as “military intelligence,” or “jumbo shrimp.” Always a moving target, loyalty is now even more elusive than ever, now that our customers can comparison shop on the fly from their smartphones, or simply ask omnipresent AI brains like Siri and Alexa to chime in.

This trend prompted some observers to declare 2016 as “The Year of the Customer,” as a result of the consumer gaining, perhaps permanently, the upper hand in the selling paradigm. As Forbes reported in their feature on the trend, the customer is smarter, has more channels to connect with companies, and they hashtag, Facebook and Tweet about their experiences ad nauseum.

Given that it costs five times as much to acquire a new customer as it does to keep an existing one, how can we gain the upper hand in this paradigm?

Alas – there may be, in fact, a secret weapon in turning the tides in our favor. Those customers who are spreading their loyalty across the eUniverse like confetti are leaving a trail in their wake – in the form of analytics that, if harnessed correctly, can help us to keep our consumers devoted to our brand.

Enter CRM – the soon-to-be-declared hero in your battle for consumer loyalty. If it’s been awhile since you’ve looked at the latest features or benefits of your customer relationship management suite, you may not have noticed that the tools to drive sales productivity and add intelligence to your customer-incubating process might in fact be right under your nose.

At Netwoven, we have helped a multitude of clients to implement, and optimize, an amalgam of cloud-connected tools and techniques to supercharge their CRM efforts. We suggest a recipe that combines tools like Microsoft Dynamics CRM and marketing automation software (such as Hubspot or Marketo) with social listening and dynamics marketing programs to gain detailed insights on the habits, desires, wants and needs of your customer base.

If we haven’t yet fully convinced you of the importance of acting now to shore up your CRM system as part of your loyalty cultivation program, here are three concrete reasons to ponder:

  1. The Power of One: Everyone wants to feel as if they are the most important person to an enterprise. With a solid CRM effort, you’ll be able to track the habits and attributes of your best customers, and target them effectively with sales pitches that will resonate specifically with them. CRM can help you personalize follow-ups, target customers for sales based on previous shopping habits, and appeal to the “human” side of the transactional equation.
  1. Consistency: No customer likes a “here today, gone tomorrow” mentality when dealing with enterprises. Sending an offer intermittently, or failing to complete the chain of communication in the process of providing customer service, can be an unforgiveable sin. With CRM, you’ll be able to leverage the power of automation to “touch” your consumer consistently, and to tie up any loose ends. You can build campaigns that offer deals, create an interactive dialogue, and even give the consumer the impetus to share their positive customer experience with others via social posts.
  1. Rewarding Experiences: There’s no way to underscore that sense of individual importance for the consumer than to reward their loyalty to their brand. In addition to helping track spending habits, CRM can help you gauge – and reward – frequency, dollars spent, and other measures of a consumer’s devotion to your enterprise. This will keep your VIP customers engaged – and ringing your cash register – over and over. Given that six out of 10 consumers believe in the power of loyalty programs, it’s an easy and unmistakable way to secure your share.

So, before you let Rover turn over, and head for a greener pasture – stop those disloyal doggies in their tracks. Take a fresh look at how CRM can help you to retain your pack, and to ensure that your enterprise is keeping your customers’ tails wagging.

Microsoft PowerApps – The new way to build forms in SharePoint

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Date : November 29, 2016

InfoPath was introduced a decade ago as a form generator for SharePoint and it has been there as a front-end tool for designing custom forms in SharePoint. No doubt that, InfoPath in combination with SharePoint designer and Visual studio workflows, automated many of the business scenarios and made user’s lives easy. Continue Reading…