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Tag Archives: Customer Portal

Six Ways A Customer Portal Can Connect Your Enterprise

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Date : March 15, 2017

A quick check of iTunes reveals a stark truth – there is no such thing as a greatest hits album for on-hold music.

Yet, there your customer lingers, phone propped on their shoulder, while they listen to some faceless jazz tune and contemplate exactly how they’ll react to this lengthy wait: They could simply complain to your customer service rep once they pick up the phone. More likely, they’ll spew their frustration in 140 character Tweets, or a colorful Facebook post. Continue Reading…