You are browsing SharePoint site, and under the document library you try to open office document to edit from the client programs such as Word/Excel/PowerPoint.
If you face one of the below issues while trying to open an office document (Word, Excel, PowerPoint)
Error Message 1:
"there's a configuration problem preventing us from getting your document. If possible, try opening this document in Microsoft PowerPoint."
Error Message 2:
"Sorry, but to open this presentation, your computer must be running a supported version of Microsoft PowerPoint and a browser that supports opening files directly from Office Web Apps."
follow below steps to fix the issue:
1. Open File Explorer from your computer and open following folder:
2. Then rename extension to “old” from ".DLL"
3. From Control Panel /click open Programs and Features, then choose Office 2010 professional plus and choose Add/Remove.
4. Then configure / office tools / Microsoft SharePoint Foundation support, run from my computer, to re-add the SharePoint plugin:
Now go back to your SharePoint Document Library site and try to open the document in office client tool.
Hope you find this blog to be helpful. Look forward to your comments!