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Dynamics 365

How to resolve download screen popups after installing Outlook Add-on for Dynamics 365


 If you recently upgraded to Dynamics 365 or Deployed a new Dynamics 365 Application, and you are using Dynamics 365 for Outlook Add On, you may run into this issue.

You get below view download screen popping up very often after installing the Outlook Add-on. There is no name for file, you can close the window, but after some time it will resurface.


The solution for this is to install December 2016 update for Dynamics 365. When you download the add on from “Apps for Microsoft Dynamics 365” page, it installs 8.1 version of outlook add on –

  1. Go to below link.
  1. Click on Download the December 2016 update for Dynamics 365 (online and on premises) package now.
  1. Click on Download button from the next Page.
  1. It will start the download, save the exe file in a folder on your PC and run the executable after download is complete.
  2. Install the update, it won’t require any configuration change.
  3. After installation is complete, please restart your computer.

This should fix the issue.

Matthew Maher

About Matthew Maher

Matt Maher is a technical architect with Netwoven who has been working with Fortune 500 companies implementing large scale enterprise systems for the last 10 years.

Matt is an early member of the Netwoven team and has helped grow Netwoven from it’s infancy to the current stages. Matt is passionate about User Interface, SharePoint, Social, and Digital Marketing. His leadership and expertise have helped companies build intuitive, highly effective websites and applications.

Matt holds a BS in Computer and Informational Sciences from the University of Massachusetts.


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