Dynamics 365 Customer Service

Earn customer loyalty from world-class customer service

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Dynamics 365 Customer Service
Dynamics 365 Customer Service

Manage customer cases faster than ever before

Customer loyalty comes from world-class customer service. Dynamics 365 for Customer Service provides a powerful platform to manage your customer agent and manager’s jobs efficiently and effectively. Netwoven has extensive experience in implementing Microsoft Dynamics CRM to increase the efficiency of customer service teams. We help analyze and deploy customized business process mapping, rapid development, training, and support for end-users to get the customer-facing teams instantly productive. We help you get the most out of Dynamics 365, both as a traditional on-premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration, and migration. Below is a summary of our capabilities:

  • Customer Service Management
  • Customer Self Service Portal
  • Knowledge Base
  • Workflows, SLAs and Routing Rules
  • Business Analytics
Features of Dynamics 365 Customer Service

Features of Dynamics 365 Customer Service

Omnichannel Service
Enhance your service experience by enabling customers to initiate a service request on the channel of their choice.

Customer Self-Service
Put the power in your customers’ hands to access service and support anytime, anywhere, from any device.

Empowered Agents
Support your agents with the real-time data and automated tools they need to provide fast, accurate resolutions.

Centralized Data
Provide agents and customers with updated, relevant resources to get the answers they need on the spot.

Real-Time Insights
Capture and analyze meaningful data in real-time to identify trends, improve performance and evolve your service model.

Business Intelligence
Leverage Power BI to consolidate and analyze your data across the organization so you can make more strategic decisions.

Cross-Company Collaboration
Solve issues as a team through integrated tools like Outlook, Microsoft Teams, Power BI, SharePoint, and more.

Scalable Service
We can customize and enhance your service functionality through hundreds of prebuilt applications on AppSource.

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Offerings

Assessment
In-depth analysis of the existing environment, workshop for discover planning, and defining the target architecture
Workshop
Interactive engagement involving training, briefing, assessments, and/or demo
Proof of Concept
Ensure access to required systems is ready, utilities work as configured, necessary permissions are in place, and the migration process is primed from a technical perspective
Implementation
Aligns technology outcomes with the desired business outcomes, to ensure the expression of the software properly and completely meets the underlying business needs.
Integration
Provides the cohesion between your deployment and your overall business process in a meaningful and seamless way.
Adoption and Change Management
Offer effective communications plans, community support and outreach programs, targeted training, strategic change management, and success metrics
Managed Services
Gives you the peace of mind that your deployment will always be ready to meet ongoing daily business challenges, by providing on-demand access to support, near and real-time monitoring, and long-term ongoing enhancement capabilities.

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Find out how we can help you with your organization’s digital transformation journey.

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