Customer loyalty comes from world-class customer service. Dynamics 365 for Customer Service provides a powerful platform to manage your customer agent and manager’s jobs efficiently and effectively. Netwoven has extensive experience in implementing Microsoft Dynamics CRM to increase the efficiency of customer service teams. We help analyze and deploy customized business process mapping, rapid development, training, and support for end-users to get the customer-facing teams instantly productive. We help you get the most out of Dynamics 365, both as a traditional on-premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration, and migration. Below is a summary of our capabilities:
Omnichannel Service
Enhance your service experience by enabling customers to initiate a service request on the channel of their choice.
Customer Self-Service
Put the power in your customers’ hands to access service and support anytime, anywhere, from any device.
Empowered Agents
Support your agents with the real-time data and automated tools they need to provide fast, accurate resolutions.
Centralized Data
Provide agents and customers with updated, relevant resources to get the answers they need on the spot.
Real-Time Insights
Capture and analyze meaningful data in real-time to identify trends, improve performance and evolve your service model.
Business Intelligence
Leverage Power BI to consolidate and analyze your data across the organization so you can make more strategic decisions.
Cross-Company Collaboration
Solve issues as a team through integrated tools like Outlook, Microsoft Teams, Power BI, SharePoint, and more.
Scalable Service
We can customize and enhance your service functionality through hundreds of prebuilt applications on AppSource.
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