Dynamics 365 for Field Service enables your team to turn service calls into reliable revenue while improving overall customer satisfaction. Powerful features such as optimized scheduling, Service Agreements, Inventory Management, and Mobile Apps, complete with integrated navigation and auto-routing of multiple calls. Dynamics CRM for Field Service equips your dispatchers with super-charged scheduling features while equipping your mobile workforce with real-time customer information, barcode & RFID capabilities for truck stock and inventory, the ability to process credit cards, and digital signoff upon completion. Let Netwoven streamline and articulate your business process, implement, train, and support your end-users and get your fleet team up to speed and serving your customers better than ever.
Our software consulting and implementation services include analysis of your requirements, roadmap development, implementation, quality assurance, maintenance, integration, and migration. Additionally, our comprehensive offering is expandable to meet your ongoing needs, including:
Multi-Channel Service
Cater to customers with the convenience of initiating a request by phone, email, online, social media, or text.
Remote Resolution
Using IoT, AI, and remote monitoring tools, you can reduce service calls and help your customers eliminate downtime.
Real-Time Insight
Keep managers driving optimal performance with role-based, visualized insight into the KPIs that matter most.
Automated Processes
We can create exciting automation across your service lifecycle to improve accuracy and accelerate service delivery.
Intelligent Scheduling Automatically assign resources based on unique criteria, and easily assign multiple resources to the same work order.
Scheduled Maintenance Proactively generate preventative maintenance work orders based on specific customer agreements.
Inventory Tracking Dual integration capabilities enable you to track and maintain inventory levels in Field Service and/or ERP.
Custom Reporting Provide customers with detailed summary reports of their work order and track your actual vs. billed labor charges.
Offline Mobility Empower techs with 24x7x365 mobility and the ability to take pictures, enter time, and more, even when they are offline.
Convert Products to Assets Save time when your system can automatically convert products to trackable customer assets upon installation.
Customer Engagement Deliver a personalized, interactive experience including self-service tools, notifications, tracking, and follow-ups.
Companywide Integration From your systems to your people to your data, we can ensure field services are an integral part of your business.
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