Dynamics 365 Field Service

Deliver exceptional customer experiences using Dynamics 365 Field Service

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Dynamics 365 Field Service
Dynamics 365 Field Service

Automate and optimize your field service tasks

Dynamics 365 for Field Service enables your team to turn service calls into reliable revenue while improving overall customer satisfaction. Powerful features such as optimized scheduling, Service Agreements, Inventory Management, and Mobile Apps, complete with integrated navigation and auto-routing of multiple calls. Dynamics CRM for Field Service equips your dispatchers with super-charged scheduling features while equipping your mobile workforce with real-time customer information, barcode & RFID capabilities for truck stock and inventory, the ability to process credit cards, and digital signoff upon completion. Let Netwoven streamline and articulate your business process, implement, train, and support your end-users and get your fleet team up to speed and serving your customers better than ever.

Turn service calls into strategic advantages

Turn service calls into strategic advantages

Our software consulting and implementation services include analysis of your requirements, roadmap development, implementation, quality assurance, maintenance, integration, and migration. Additionally, our comprehensive offering is expandable to meet your ongoing needs, including:

  • Work Order Scheduling
  • Resource Planning
  • Service Agreements
  • Inventory Management
  • Field Service Mobile App Configuration
  • Customer Communication Setup using Email and SMS Notifications
  • Customer Portal
  • Workflows and Rules
  • Reports & Analytics

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Features of Dynamics 365 Field Service

Features of Dynamics 365 Field Service

Multi-Channel Service
Cater to customers with the convenience of initiating a request by phone, email, online, social media, or text.

Remote Resolution
Using IoT, AI, and remote monitoring tools, you can reduce service calls and help your customers eliminate downtime.

Real-Time Insight
Keep managers driving optimal performance with role-based, visualized insight into the KPIs that matter most.

Automated Processes
We can create exciting automation across your service lifecycle to improve accuracy and accelerate service delivery.

Intelligent Scheduling
Automatically assign resources based on unique criteria, and easily assign multiple resources to the same work order.

Scheduled Maintenance
Proactively generate preventative maintenance work orders based on specific customer agreements.

Inventory Tracking
Dual integration capabilities enable you to track and maintain inventory levels in Field Service and/or ERP.

Custom Reporting
Provide customers with detailed summary reports of their work order and track your actual vs. billed labor charges.

Offline Mobility
Empower techs with 24x7x365 mobility and the ability to take pictures, enter time, and more, even when they are offline.

Convert Products to Assets
Save time when your system can automatically convert products to trackable customer assets upon installation.

Customer Engagement
Deliver a personalized, interactive experience including self-service tools, notifications, tracking, and follow-ups.

Companywide Integration
From your systems to your people to your data, we can ensure field services are an integral part of your business.

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Offerings

Assessment
In-depth analysis of the existing environment, workshop for discover planning, and defining the target architecture
Workshop
Interactive engagement involving training, briefing, assessments, and/or demo
Proof of Concept
Ensure access to required systems is ready, utilities work as configured, necessary permissions are in place, and the migration process is primed from a technical perspective
Implementation
Aligns technology outcomes with the desired business outcomes, to ensure the expression of the software properly and completely meets the underlying business needs.
Integration
Provides the cohesion between your deployment and your overall business process in a meaningful and seamless way.
Adoption and Change Management
Offer effective communications plans, community support and outreach programs, targeted training, strategic change management, and success metrics
Managed Services
Gives you the peace of mind that your deployment will always be ready to meet ongoing daily business challenges, by providing on-demand access to support, near and real-time monitoring, and long-term ongoing enhancement capabilities.

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Find out how we can help you with your organization’s digital transformation journey.

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