Real-Time
Provide your customers with real-time access to data – they can see the status of their relationship with your company, without guessing the key details.
Personalization
Customize the data your customers see – let your customers drill deeper into company details, access historical data, schematics etc.
Self-service
This is the secret sauce of the portal – the ability to access without intervention by your support team. This minimizes inbound calls, freeing up your human capital for more urgent, mission-critical issues.
Increased Sales
By providing access to quotes and products, “upsell” consumers while they are within the portal.
Increased Satisfaction
By allowing customers to check the current status of their orders, tickets, repairs, to make them feel like they’re truly in control of their fate – fostering a greater sense of inclusiveness and satisfaction.
Increased Interaction
The portal can be a true two-way conduit between you and your customer, allowing them to append notes, images, and other attachments that may add insights and relevance to your relationship.
