Customer Service Management

Six Ways A Customer Portal Can Connect Your Enterprise

A quick check of iTunes reveals a stark truth – there is no such thing as a greatest hits album for on-hold[...]

Read More

Customer loyalty comes from a world-class customer service. Dynamics 365 for Customer Service provides a powerful platform to manage your customer agent and manager’s jobs efficiently and effectively. Netwoven has extensive experience in implementing Microsoft Dynamics CRM to increase the efficiency of customer service teams. We help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the customer-facing teams instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:

  • Customer Service Management
  • Customer Self Service Portal
  • Knowledge Base
  • Workflows, SLAs and Routing Rules
  • Business Analytics