Portal Services

Maximizing the Value of Your Dynamics 365 & Office 365 Investments

    In today’s scenario, the consumer and/or your partners want to drive a relationship with your enterprise. They can purchase nearly any product or service without talking to a human; then why should the customer experience be any different?

    Developing an internet facing web portal where your customers or partners can log in and interact with your customer data directly is a time consuming and expensive process. Dynamics 365 provides a robust platform to build and manage such portals natively, where we can build portals in just a few hours.

    Dynamics 365 has a Portal add-on that helps us to provision a portal using existing templates for Customer Portal, Partner Portal, and Employee Self Service. We can also build a custom portal from scratch. You also get access to third-party portal add-ons such as Peak Portal that provides similar functionality.

    We at Netwoven, help analyze and deploy these portals, provide rapid development, training, and support for end users to get your team instantly productive. Our services include:

    • Consulting
    • Roadmap Development
    • Implementation
    • Quality Assurance
    • Maintenance
    • Integration and Migration

    Planning to take your Portal to the next level?

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Benefits of Customer Portal

Smoothen your business operations and strengthen your customer relationships

Real-Time

Real-Time

Provide your customers with real-time access to data – they can see the status of their relationship with your company, without guessing the key details.

Personalization

Personalization

Customize the data your customers see – let your customers drill deeper into company details, access historical data, schematics etc.

Self-service

Self-service

This is the secret sauce of the portal – the ability to access without intervention by your support team. This minimizes inbound calls, freeing up your human capital for more urgent, mission-critical issues.

Increased Sales

Increased Sales

By providing access to quotes and products, “upsell” consumers while they are within the portal.

Increased Satisfaction

Increased Satisfaction

By allowing customers to check the current status of their orders, tickets, repairs, to make them feel like they’re truly in control of their fate – fostering a greater sense of inclusiveness and satisfaction.

Increased Interaction

Increased Interaction

The portal can be a true two-way conduit between you and your customer, allowing them to append notes, images and other attachments that may add insights and relevance to your relationship.

 

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Why Partner with Netwoven?

Netwoven is the trusted and reliable choice for many large and medium sized customers. Netwoven has deployed Office 365 to over .5 Million users at some of the biggest brands including Juniper Networks, Safeway, Shoretel and Flex

agility

Agility / Fast Response when you need it

You want fast response and deployment times from experienced experts.

approach

Solutioning Approach Tailored for your Business

Netwoven delivers intranet projects 20% faster. Netwoven’s Intranet in a Box takes an 80/20 approach to delivering the most common functionality out of the box and works with you to quickly customize the remaining items.

global delivery

Global Delivery Model for a Better Client Experience

Netwoven’s accelerated global delivery model means the project team works with you in your time zone AND around the clock. This model enables Netwoven to provide a better client experience at a lower project cost.

solutions

Full Service Solutions

Netwoven provides its services in the following forms of workshops, jumpstarts, strategy and planning sessions, and turnkey projects.

 

Contact Netwoven for more details.

 

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