Introduction:  Customer Relationship Management (CRM) is an organizational necessity for most modern enterprises. However, organizations are not getting the expected ROI from these critical [···]

There are many new features added in Dynamics 365 2020 release. One of those is being able to open forms (Entity Record, Entity List [···]

Problem  If you recently upgraded to Dynamics 365 or Deployed a new Dynamics 365 Application, and you are using Dynamics 365 for Outlook Add [···]

Long gone are the days when a handshake and abacus were the preferred tools of deal making. In today’s go-go business environment, mergers and [···]

Customer loyalty, these days, is almost as much of an oxymoron as “military intelligence,” or “jumbo shrimp.”

Someone out there who is reading this blog is still using Microsoft Excel in their organization to manage their customers. You know who you [···]

I just returned from Convergence and while it was fresh in my mind, I decided to write a blog post on the event.  For [···]