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Microsoft Dynamics 365 Introducing Customer Service

Topics covered in the video: –

1. Navigation
2. Dashboard
3. Tables
a. Views
b. Forms
c. Tabs
d. Sections
4. Contacts
5. Cases
a. Case Management
b. Knowledge Articles
c. Queues
d. Entitlements
6. Customer Service Portal
7. Omnichannel for Customer Service Add-On

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