Microsoft Dynamics 365 Introducing Customer Service

Topics covered in the video: -
  1. Navigation
  2. Dashboard
  3. Tables
    • Views
    • Forms
    • Tabs
    • Sections
  4. Contacts
  5. Cases
    • Case Management
    • Knowledge Articles
    • Queues
    • Entitlements
  6. Customer Service Portal
  7. Omnichannel for Customer Service Add-On