Topics covered in the video: -

1. Navigation
2. Dashboard
3. Tables
   • Views
   • Forms
   • Tabs
   • Sections
4. Contacts
5. Cases
   • Case Management
   • Knowledge Articles
   • Queues
   • Entitlements
6. Customer Service Portal
7. Omnichannel for Customer Service Add-On

Topics covered in the video: -

-- 2 ways to import data --

1. Main Screen import by CSV (or Excel)
   • Allowing Duplicate Records
   • Review Mapping
2. Tracking File Import Progress
4. Backend (Advanced settings) data management import of CSV (or Excel)
   • Allowing Duplicate Records
   • Review Mapping
   • View any Successes and Failures from the import

Topics covered in the video: -

1. Run a Query
2. Edit Columns
3. Related Entity
4. Group AND / Group OR
5. Download Data via Excel
6. Save a Query

Topics covered in the video: -

1. Introduction to Marketing
   • Segments and Customer Journey
   • Event Management
   • Internet Marketing Assets
   • Algorithm and Analytics
2. Analytics
3. Personalized Landing Pages

Topics covered in the video: -